Liu Liangyi, Deputy Director Of The Market Supervision Department Of The State Post Office, Responds To The Difficulty Of Losing The Express Delivery.

At present, the service quality of some express enterprises is poor, and the phenomenon of express loss often occurs. In the face of the compensation clause made by the express industry, it is difficult for consumers to maintain their rights. How to solve the difficult problem of express loss claim? < /p >.

< p > for this, Liu Liang said, "a href=" //www.sjfzxm.com/news/index_c.asp "> express" /a "development has great relationship with the demand of the market, but a real service quality and safety first in the industry will have the foundation of lasting development.

At present, China's express delivery market is still in short supply stage, and the ability of express delivery service is far from meeting the needs of economic and social development and the needs of the masses.

Under such circumstances, some enterprises only focus on development and neglect management, resulting in poor service level and poor service quality.

There are many problems such as delay, loss and damage of express mail. There are also problems such as "a href=" //www.sjfzxm.com/news/index_c.asp "consumer" /a ".

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< p > < a > href= > //www.sjfzxm.com/news/index_c.asp > > Quality > /a > is the foundation for the survival of enterprises and the key to healthy development. It is also important to guide enterprises to be bigger and stronger at the same time to improve their service quality.

In this regard, the State Post Office has taken various measures: < /p >

< p > one is to entrust a social intermediary organization to carry out the satisfaction survey and express time limit test of express delivery service, publish the survey and test results to the public, tell consumers which enterprises are good service, which enterprises are poor in service, and let consumers know the service situation of enterprises.

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< p > two is to link the appeals of consumers to courier services and market law enforcement, investigate and prosecute cases that infringe on the interests of consumers, and safeguard consumers' interests.

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< p > three is the "express market management method" clearly stipulates that the express delivery enterprise personnel have the obligation to remind users to read the terms of service of the express waybill before filling in the express waybill; the enterprise should follow the principle of fairness and determine the rights and obligations of the enterprise and the user in written contracts; the terms of exemption or limitation of business liability and compensation for losses involved in express goods should be listed in a striking way on the express delivery waybill, and be specified in detail; in the express service process, the delay, loss, damage and internal parts of the express mail service do not meet the requirements, and the enterprise should make compensation according to the agreement with the users.

Where there is no agreement between the enterprise and the user, compensation shall be paid in accordance with the insured amount.

For the express mail that has not been insured, the compensation shall be made according to the relevant laws of the People's Republic of China postal law and the People's Republic of China contract law.

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< p > four, our bureau has also jointly issued the "domestic express delivery service contract" (demonstration text) with the industry and Commerce Department to standardize the enterprise format contract and eliminate unreasonable clauses.

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