Shoe Shop Is Not Changed To Nike: It Needs To Be Returned To The Factory For Identification.

In April 7th, Mr Bian reflected himself.

Sheng Dao sports factory store bought a pair of shoes, wearing a half day left foot heel was worn out bleeding, after careful examination, Mr. Bian found that the left foot of the upper shoe is obviously more hard than the right foot, so suspicion of quality problems, find the store want to exchange goods, but the store did not agree.

At noon on April 4th, Mr. Bian went to this Nike store and spent more than 500 yuan to buy a pair of shoes.

"At that time, there was no problem in the shop, so I bought it.

But what is unexpected is that when you wear shoes, you are very tired when you walk. "

Mr. Bian said, "in the afternoon that I bought shoes, I put on the new shoes that I bought. I didn't walk for a few hours, and the heel of my left foot was worn and bleed."

According to Mr. Bian, he is a regular customer of this shoe store. He often buys shoes in this shop, but this is the first time he has broken his feet.

"And this time the left heel was worn away, and the right foot was nothing at all."

Mr. Bian said, "then I examined these shoes carefully and found that the upper part of the left foot was much harder than the right shoe upper, so I also suspected that the shoes might have some quality problems."

After questioning the quality problem, Mr. Bian went to the shoe store in April 5th to try to replace a pair of shoes, but the other staff did not agree to change them.

"The clerk told me that this is definitely not a quality problem, plus I can't buy it after a day's wear outside, so I agree to replace a new pair of shoes for me."

Mr. Bian said, "I do not ask.

It only requires a new pair of new ones, even depreciation, for a pair of shoes of 400 yuan or more, but the other party is unwilling to change it for me, which makes me feel very angry.

Is that really what Mr. Bian said?

Later, the reporter contacted Mr. Zhang, the manager of Nike Sheng Dao sports factory store. Mr. Zhang said they had let Mr. Bian send his shoes back to the store and sent it back to the manufacturer for identification. Finally, he consulted the matter according to the result of the appraisal.

"It is not the quality problem that we do not have the ability to identify, and what is more, Mr. Bian doubts that the shoe upper is excellent and can not be identified directly by eyes, which is even more difficult to define."

Mr. Zhang said, "so we can only allow Mr. Bian to send his shoes back and send them back to the manufacturer for identification. If the appraisal result is a quality problem, no matter whether it is retreating or changing the affirmation, there is no problem. But if it is not the quality problem, we will consult with Bian Sheng Sheng to resolve this matter and strive to give Mr. Bian a satisfactory answer."

Reporters also consulted the Consumers Association of Qingdao on this matter. According to the law of the People's Republic of China on the protection of consumers' rights and interests, the staff said that operators sell products by means of Internet, television, telephone and mail order. Consumers have no right to return goods within seven days, but consumers customize goods, fresh and perishable.

Except for others.

"However, there is no provision for seven days without any reason to return the goods to the entity store. If it is a quality problem, it can be returned according to the three package law of the state, but if the identification result is not a quality issue, then the consumer can only negotiate with the store."