Beijing Post Responds To Stalls Selling Postal Parcels: Loss Of Integrated Service Providers

This morning,

The City Post company has responded exclusively to the Beijing news bulletin on the recent "Hebei Bazhou sale of unopened international mail".

According to the circular, the postal company confirmed that the sold mail was returned for the unopened international postal packet returned by overseas postal service, which was returned by the Beijing post company.

Yan Wen has publicly apologized for this.

Beijing Post Company: lost after comprehensive mail service provider retrieved

According to the circular,

The company confirmed that the sold mail was returned to the unopened postal international package returned by overseas postal service. The survey found that the usual international mail sent by the sales mail for Yan Wen company was returned because it was unable to deliver overseas, and Yan Wen company lost its way back from the Beijing post company.

It is understood that Yan Wen is a comprehensive service provider, which provides warehousing, collection, encapsulation, printing, pportation and other integrated services for a number of e-commerce sellers. The packaged mail will be sent to the postal department in batches for delivery.

According to the postal company's refund process, when the international packet returns, it will first be returned by the post office to the integrated service provider, then the integrated service provider will return the returned product to the corresponding seller.

According to the circular, there are strict operational requirements and lists of all kinds of documents in all aspects of postal internal processing, and postal and integrated service providers also have pfer and receipt documents when pferring mail.

According to the mail agreement, the postal department is responsible for the loss or damage of the mail in the postal processing link. The service provider is responsible for the loss or damage after the delivery of the comprehensive service provider.

Beijing Yan Wen Logistics Co., Ltd. publicly apologized

This morning, Beijing Yan Wen

The limited company apologized publicly on its official website, admitted that the sale mail Department Yan Wen company lost from the postal service after the handover.

The letter of apology said that more than a month ago, Yan Wen company found that the number of international packages was short when it returned to the international package. Because of its clear and complete pfer procedures with the postal service, it should be lost in pit.

After the loss of the mail, Yan Wen company has searched many ways, but has not yet got any further results, and is still actively looking for recycling.

The mail that this news media exposures is lost in this mail range.

Yan Wen apologizes for the negative effects caused by the mistake and promises to make rectification so as to ensure that similar incidents do not happen again.

Beijing international post office opens Hotline

The Beijing post company said in its briefing that the behavior revealed that the postal department had not enough training and education for individual customers' differentiated service providers, and that the processing requirements of the returned service providers after the mail returned were not enough, which affected the quality of service to the terminal customers.

It is reported that in order to further protect the related rights and interests of the postal customers, the Beijing post office's international post office will set up a special advisory service and reporting hotline since March 3, 2015, and the public can dial up from 8:30 to 18.