Six Guarantees In Brand Operation Management
The first is brand operation management, the protection of high-level authority and resource allocation.
1: there must be managers at the top of the enterprise to ensure the operation and supervision of brand management.
2: establish the appropriate brand management organization to allocate sufficient resources for brand management and give sufficient authority.
3: ensure that the brand strategy is implemented on the ground, and has a clear responsibility for brand protection, operation and management.
4: command the core departments of enterprises to have a clear and unified understanding of brand building and management.
5: the whole life cycle management of the brand.
6: consistent management of all decisions involving brands.
7: provide solutions for any major decisions that may affect the brand.
8: there are different priorities for brand investment in personnel, environment and technology.
9: the brand management committee is composed of brand defenders of various departments, reporting directly to the highest level of the enterprise.
Second: brand operation management, organization guarantee.
1: the brand management organization is responsible for brand strategy implementation, brand building management and coordination of the overall brand operation.
2: the brand management organization should have a clear and unified understanding of brand operation and management.
3: set up full-time brand managers for each independent brand, responsible for brand implementation, tracking and adjustment.
4: establish a matrix organization structure with brand division and regional division.
5: to coordinate with all functional departments, we can not isolate the market and brand management departments.
6: equipped with qualified full-time brand management professionals.
Focus on fashion retail first micro community [clothing retail display]
7: clearly set up a set of
Brand management
Key processes and implementation standards.
8: manage the whole life cycle of brand, maintain brand image and brand experience.
Third: brand operation management, guarantee of team capability.
The ability of the brand management team needed:
1: have systematic knowledge and experience in brand marketing, including external expert consultants and internal veterans.
2: we need to have a deep understanding and keen insight into the needs and personality of target customers.
3: their values, personality and so on can not conflict with the core value of the brand.
4: have the ability to create a team atmosphere that is consistent with the core value of the brand.
Fourth: brand operation
Administration
The guarantee of decision-making quality
1: senior management has a unified monitoring of the overall structure and integrity of the brand.
2: any major decision making without brand, such as investment, budgeting and expansion, should take into account its impact on the brand.
3: any decision should be scientific, based on market analysis, customer needs discussion, data research and management opinions.
4: establish brand decision system, compile "brand management manual", standardize relevant rules and regulations and work process.
5: establish a complete, detailed and unified examination and approval process, including brand positioning and brand driven change.
6: the designated responsibility mechanism, a unified written application and approval format.
Fifth: brand operation management, measurement
Evaluation system
Guarantee
1: continuous tracking and monitoring of each independent brand and all its sub brands.
2: the measurement of brand performance needs to be measured in many ways.
3: the measurement criteria from the market point of view, such as the market share of the brand.
4: consumer standards such as brand awareness, brand preference, brand value, brand emotional connection, brand relative difference.
5: from the perspective of enterprises, such as brand profitability.
6: according to the different stages of the brand development cycle, specify targeted evaluation criteria, such as:
Short term goal to enhance brand awareness and acceptance.
Medium term goal to increase market share and customer satisfaction.
Long term goal to increase profit margin and brand loyalty.
Sixth: brand operation management, guarantee of communication mechanism.
Inter departmental and hierarchical internal communication:
1: good communication between brand managers and front-line employees among departments, between headquarters and branches.
2: all employees clearly stated brand positioning and other related brand information.
3: develop and distribute internal brand brochures.
4: different levels of brand knowledge training.
5: regular meetings discuss brand status, resources and capabilities, market trends and so on.
6: other departments should understand the brand information and provide feedback and advice to assist brand management.
7: enterprises integrate information sharing platform to share customer insights, market feedback, excellent practices and other brand related information.
Effective communication with relevant external agencies:
1: new brand launch, brand extension and brand repositioning should be fully communicated with the outside world.
2: the relevant enterprises, media and other institutions in the entire value chain carry out standardized brand communication.
3: disseminate the brand combination and the brand connotation information with each contact point of the customer.
4: communication between outside agencies, such as advertising agency, public relations companies, distribution partners, etc.
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