How Do Customers Chase Customers After Quotation?

Following customer enquiries, it is an essential step to follow up customers.

Based on my years of experience, only 5% of those who can make their first visit can do business.

Salesperson friends must understand that follow-up must be based on the first appointment and the first visit.

Without the first judgement, it will be difficult to achieve very fast results in the follow-up process.

Many salespeople are very diligent, visit customers every day, call customers every day, but always get no accurate customer information and situation, resulting in no accurate judgment, do not know whether to follow different circumstances.

The initiative to make a request for a contract is to let the customer give you a clear attitude so that the requesting customer can sign with you once, and the customer who can not sign the contract will also have to find reasons to refuse you.

Many of our salesmen are afraid of asking customers to sign contracts because they are afraid of being rejected. As a result, they can sign a single sign, fail to go out, or drop the phone.

Let me give you a small example. A saleswoman from a sales network phone has talked with me for more than a month through trade and I have known her product, but I didn't directly ask her to buy her product. As a result, a new male salesman of her company first asked me to buy one for him, and he told me clearly how much money he could save for me in a month.

As a result, female salesmen and male salesmen came to our company, and I saw a product installed.

After that, the saleswoman said, "Huang, I have been in contact with you for a month and you haven't bought it for me. Why did you promise him?" I said, "you didn't say you wanted to sell products to me. I thought you were just chatting with me!"

This is the basis for your follow-up plan.

I often divide the follow-up into three categories according to different customers' situation, and 1. is service follow-up.

2. change follow up.

3. long-term follow-up.

In this article, I will only talk about the following two kinds of follow-up, because the first one is the follow-up that has been done in business. I will talk about it in the future articles.

Second types of change follow-up refers to a follow-up method that can be achieved through an appointment or visit.

The third long-term follow-up means that it is difficult to reach a cooperative follow-up in the short term.

The so-called change follow up is decided by the customer's attitude.

There are several cases.

1. customers are still interested in products. They also need this product.

2. customers are very interested in products, and want to buy your products. But due to temporary funding problems, you can't buy them. You should coordinate with these customers and work out a timetable for him to budget your products.

Of course, such customers will not directly say they have no money, you have to learn to judge for yourself.

There are many salesmen who do not follow up such customers, and think that customers have already purchased other products when they follow up.

My practice is to give the product more time to collect money as long as the customer is reliable.

3. customers do not have a deep understanding of your product, and you can buy it if you are ambiguous.

For this kind of customer, try to make your products easy to understand, and bring the products to the customers with benefits and quantity, so as to arouse customers' desire to buy.

Customers are always most concerned about what kind of benefits your product will bring to his company.

The so-called long-term follow-up is that customers simply do not want to use your product or have purchased similar products.

I briefly introduced some follow-up methods, which may not be exhaustive.