How To Deal With The Randomness Of Customers Buying Clothes

Many customers are very casual in buying clothes, especially female customers. They like to go shopping. They often go where they see and buy clothes. Most of the customers like to visit a lot of houses when they buy clothes. Couture In contrast, if you don't like the clothes very much, you will not be able to buy them again if you leave.

For those who tried on several suits, they said nothing but turned away. customer Guide customers to communicate openly with customers, asking customers to tell the reasons for their dislikes and their real needs,

　　 Sale People can do this:

Shopping guide 1: this beauty, before you leave, can you do me a favor?

Customer L: you say.

Shopping guide 1: I'm really sorry. I just didn't introduce it just now, so you are not interested in continuing to see it. May I trouble you to tell me, what are your main concerns about this dress just now?

Customer 1: upper body effect is not as good as imagined. (customers often say the real reason for resisting buying).

Shopping guide 2: Sir / madam, can I ask you one more question before you leave?

Customer 1: you say it!

Shopping guide 2: I have been shopping with you for about 20 minutes. Are you satisfied with my presentation?

Customer 1: not bad.

Shopping guide 2: Thank you, but I am not very satisfied with my introduction, especially when you mentioned that you want a longer skirt. It's really hard to resist. If you leave your phone number, I will inform you at the first time after the arrival of the evening, please. )

Buying clothes is a risky business, because clothing is directly related to the image and self-confidence of the individual. Customers will go to other clothing stores to make repeated comparisons before buying. Therefore, it is normal for customers to leave after they have tried clothes without making purchase decisions. However, if customers leave, customers may be snatched away by competitors, thus affecting their business.

Therefore, before the customer leaves, the shopping guide needs to seize the last opportunity to win the reason why the other person can tell him hesitation or dissatisfaction, and ask the customer to give more valuable advice so as to make continuous improvement in the future work or to create some opportunities for shopping guide to take the initiative to contact customers, such as not answering good questions during the conversation, and waiting for the next reply. When customers really leave the shop, the shopping guide must do a good job of sending off, and welcome customers to come again.