"Double 11" Get Together To Rush To Buy Clothes, Express Delivery Is Not Enough.

< p > 96128 hotline: the public is reflected in the lady. In November 10th, she bought two pieces of "a target=" _blank "href=" //www.sjfzxm.com/ "clothes" /a "on Dangdang online. The customer service commitment is 48 hours to deliver the goods, but about a week has passed, and no shipment has been made yet.

< /p >

< p > reporter Song Xue, a reporter from Chinese business network, verified the report: "the double 11" the day before, Ms. Yu saw two thin sweaters on Dangdang online, which is suitable for wearing now.

< /p >

< p > after ordering, madam often checks the order status, but there is no shipment.

"Dangdang should be shipped within 48 hours after placing the order, but this time it has been delayed."

Ms. Yu said that she had been waiting for 14 days, and the order status showed that she had not yet delivered the goods. She was very angry, so she called the Dangdang customer service. The other side said she wanted to investigate. Before 6 p.m., she could not respond to any response from Dangdang.

She called again, Dangdang customer service and promised 15 days before 10 o'clock to reply, and again broke the agreement.

< /p >

Madam P is very anxious. If you don't deliver the goods again, you will not be able to wear two clothes in a few days.

< /p >

< p > Dangdang response: delayed shipment is due to the "double 11" order volume too large < /p >.

< p > 15, the reporter dialed the Dangdang customer service telephone, and the staff said after enquiry, Ms. Yu really bought two clothes on the 10 day, which has not been shipped.

< /p >

< p > 14, there were 4 calls for details.

< /p >

< p > customer service personnel said that Ms. Yu was buying clothes at a shop called the official flagship store of Yin man, which is a seller of Dangdang platform and does not belong to proprietary products.

Normally, it should be shipped within 48 hours after the audited order. The reason for the delay is that the staff have contacted the seller, but the result of the specific communication is unclear.

< /p >

< p > 15 pm, Ms. Yu told reporters that the order status has become a distribution, but it has not yet been shipped.

Dangdang network has someone to contact with her, delayed delivery is because the "double 11" order is too large, and the lady's order I'm afraid to need to 20 to deliver.

< /p >

< p > lawyer: if the website has a commitment, < a href= "//www.sjfzxm.com/news/index_s.asp" > consumer < /a > can claim "/p".

< p > reporter found this shop on Dangdang online. On the right side of the website, there is a lightning free delivery of the worry free shopping, but the specific standard for lightning delivery is not specified.

< /p >

< p > Wang Wei, lawyer of Beijing Ying Ke (Shenyang), said there is no definite provision for delayed delivery.

If the website has this commitment, consumers can claim according to specific regulations. If there is no relevant stipulation, consumers can only negotiate with merchants.

< /p >

< p > 15 p.m., < a href= "//www.sjfzxm.com/news/index_c.asp" > Dangdang < /a > net said that it will be arranged for delivery to women in nearly two days.

Yesterday evening, the reporter learned from women's office that the clothes were still in undelivered state.

< /p >